Terms & Policies

> Returns & Refunds

> Product & Skincare Routine Advice

> Payment Information

> Beautiful Elite Benefits

> Secure Shopping


Returns & Refunds

Regrettably due to hygiene reasons, we cannot accept returns or exchanges on non-faulty items. Return for refund policy is not applicable for wrong colour or product choice for purchases made in-store or online. Nor do we refund for a change of mind.

PLEASE NOTE: It is normal for our products to sometimes have subtle and unavoidable variations in colour, texture or scent. This may occur between the batches with our natural products. For this reason, we do not accept returns or exchanges.

Product & Skincare Routine Advice

While Touchskin products do not have any known irritants and are extremely unlikely to cause an adverse reaction, we recommend that you get product advice from us if you have an allergic reaction to a known ingredient.

If this is your first time purchasing from us, we recommend that you book a virtual appointment first before purchasing our products. During your appointment with us, you will get skin diagnosis and advice on product and routine suitability. This service is always free as our commitment is to get you on a journey to healthier and clearer skin.

Payment Information

Payment over the Internet can be made via our secure check out page using our various reliable payment providers.
All prices are quoted in SGD ($) and include Goods and Services Tax (GST) for Singaporean customers. If you are an international customer and would like to make a purchase, please call us at +65-67383778 or send a text via WhatsApp.

Beautiful Elite Benefits

Beautiful Elite member benefits are only applicable on in-house purchases and services at our skin centre. As our skin centre is no longer in operation (read our current COVID-19 statement), we have withdrawn our Beautiful Elite program. While Beautiful Elite member benefits can no longer be used, we have various offers that are exclusive to our online store to ensure that you get the most out of your experience with us.

Secure Shopping

We have put a number of protections in place to ensure that your transactions are extremely safe and that your information is secure.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears next to the URL.

Your credit card number is removed from our on-line server within a minute of it arriving and is stored on a separate secure server, which is not accessible via the Internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.

Although we engage all reasonable efforts to safeguard the security of your information, transmissions made on or through the Internet cannot be guaranteed to be entirely secure.